Flexio privacy policy

1. PRIVACY POLICY
1.1. Flexio International LLC (“Flexio”) is committed to keeping your information safe and secure in accordance with the Privacy Laws of Puerto Rico. By engaging Flexio’s services via Web Site or Flexio’s mobile application (the “Application”), you are giving consent to Flexio to use your Personal Information in the manner set out in this Privacy Policy.
1.2. “Personal Information” is information we hold which is identifiable as being about you.

2. COLLECTION OF PERSONAL INFORMATION
2.1. Flexio may collect and use the following kinds of information:
  1. information about your use of the Application (including operating system; version and language; pages viewed while browsing the Application; page access times; and referring Application address);and
  2. information about your personal details (including, but not limited to,name; package details; phone contact details; address information;email; date of birth; username; password; and payment information)
2.2. Personal Information and your personal details may be collected from you in a variety of ways, including but not limited to: when you register for the services; when you interact with Flexio electronically or in person; when you access the Application; and when Flexio provides services to you.

3. USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION
3.1. Flexio may use your Personal Information to:
  1. enable your access to the Application;
  2. provide to you the services that you purchase or request as a customer;
  3. conduct a national police check, through the police or a third-party, in compliance with Flexio’s Police Check Policy;
  4. track usage and measure traffic statistics of the Application;
  5. receive and/or access information from third party providers for the provision of our services to you;
  6. contact you regarding your use of the services or services offered by Flexio;
  7. contact you in relation to comments, complaints, enquiries or
    dispute resolution;
  8. collect payments from you;
  9. communicate with third party providers or associate parties with
    respect to the provision of the services; and
  10. send you marketing communications.
3.2. Flexio will not disclose Personal Information about you, unless it is required, incidental or otherwise related to the primary purpose of providing services to you or a third party for which you have consented to by engaging Flexio’s services, or browsing Flexio’s Application. However,Flexio may disclose your Personal Information to its business partners who assist in providing services to you as a customer.
3.3. Flexio in its sole discretion, may disclose your Personal Information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings or investigation, and in order to establish, exercise or defend its legal rights.
3.4. Flexio is not liable for how a third party uses your Personal Information if the Personal Information has been disclosed in accordance with this policy.

4. DISCLOSURE OF YOUR PERSONAL INFORMATION OVERSEAS
4.1. Flexio will transfer Personal Information to someone who is in a foreign country where:
  1. Flexio reasonably believes that the recipient of the information is subject to a law, binding scheme or contract which effectively
  2. upholds principles for fair handling of the information that are
  3. substantially similar to the Puerto Rico Privacy Principles;
  4. the transfer is required for Flexio to provide you the services you requested;
  5. all of the following apply:
    1. the transfer is for your benefit;
    2. it is impracticable to obtain your consent to that transfer; and
    3. if it were practicable to obtain such consent, you would be likely to give it; or
  6. Flexio has taken reasonable steps to ensure that the information which it has transferred will not be held, used or disclosed by the
  7. recipient of the information inconsistently with the Puerto Rico Privacy Principles

5. SECURITY OF YOUR PERSONAL INFORMATION
5.1. It is important that you advise Flexio of changes to your Personal Information that you have provided to Flexio as it is essential that your Personal Information is accurate, complete, and up-to-date in order for Flexio to provide services to you.
5.2. Flexio uses reasonable technical precautions and has implemented business processes to protect your Personal Information from misuse,loss, unauthorised access, modification and disclosure. However Flexio is not liable for any unauthorised access to, or dissemination of, this information.
5.3. Flexio will take all reasonable steps to destroy or permanently de-identify
Personal Information if it is no longer needed for the purposes of providing our services to you and where Flexio is not required to retain that information by law.

6. ACCESS TO YOUR PERSONAL INFORMATION
6.1. You are responsible to ensure that the information you provide to Flexio is accurate, complete and up-to-date.
6.2. By request, you may contact Flexio at support@flexiopr.com and ask to know what sort of Personal Information is held about you, for what purposes, and how it is collected, held, used and disclosed and you may also request access to the information held. Flexio may charge, in its discretion, a reasonable administration fee for this access.

7. IDENTIFIERS AND ANONYMITY
7.1. You acknowledge that Flexio retains, collects and maintains your Personal Information for statistical analysis purposes (whether for commercial or non-commercial purposes). You agree that Flexio may share, distribute and/or transfer information which you have provided to Flexio to third parties, after that information has been de-identified.
7.2. Flexio may use cookies on its Application. Cookies are very small files which an Application uses to identify you when you come back to the site and to store details about your use of the Application. Cookies are not malicious programs that access or damage your computer. Flexio uses cookies to improve the experience of people using its Application. If you do not or are unable to accept cookies from Flexio, you may not be able to access the full functionality of the Application.

8. SENSITIVE INFORMATION
8.1. Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
8.2. Sensitive information will be used by Flexio only:
  1. for the primary purpose for which it was obtained;
  2. for a secondary purpose that is directly related to the primary
    purpose;
  3. with your consent; or
  4. where required or authorised by law.

9. COMPLAINTS ABOUT PRIVACY
9.1. As a valuable customer, if you have any complaints in relation to this Privacy Policy or privacy practice, please contact Flexio at support@flexiopr.com.
9.2. A complaint should identify whether it is about:
  1. the collection of Personal Information;
  2. the use of Personal Information;
  3. the disclosure of Personal Information;
  4. the security or storage of Personal Information;
  5. the accuracy of Personal Information;
  6. a refusal to give complaint access to or find out about their Personal Information; or
  7. a refusal to change or delete Personal Information.
9.3. Flexio values your opinions and takes complaints very seriously. Upon receiving written notice of your complaint about privacy, Flexio will respond quickly to advise you of the outcome following its enquiring into the same.You will also be invited to respond to its outcome. If a response is received, Flexio will assess it and advise if it has changed its view or outcome. If you are unsatisfied with the final outcome, Flexio will advise further options including, if appropriate, making a complaint with the Puerto Rico Privacy Office.

10. MISCELLANEOUS
10.1. No partnership or agency
Nothing contained or implied in this Privacy Policy will create or constitute,or be deemed to create or constitute, a partnership between you and Flexio. A party must not act, represent or hold itself out as having authority to act as the agent of the other party or in any way bind or commit the other parties to any obligation.
10.2. Waivers
In limited circumstances, Flexio may allow you to waive application of this Privacy Policy. A waiver of this Privacy Policy must be in writing and signed by Flexio. Flexio anticipates that the waiver of this Privacy Policy would only be in exceptional circumstances, and Flexio encourages that you consider the circumstances leading to the waiver request prior to submitting such a request.
10.3. Governing Law & Jurisdiction This Privacy Policy is governed by the laws of Puerto Rico. In the event of any dispute arising out of or in connection with this Privacy Policy, you agree that the exclusive venue for resolving any dispute shall be San Juan, Puerto Rico.

11. VARIATIONS TO THIS POLICY
11.1. This Privacy Policy is available online via www.flexiopr.com. Flexio reserves the right to modify or amend this Privacy Policy at any time and for any reason, without notification.
11.2. Flexio updates this Privacy Policy from time to time by posting a new version on its Application. You shall be taken to agree to the Privacy Policy from the time the new policy is posted on its Application.
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12. CONTACT
12.1. Please contact Flexio if you have any questions regarding this Privacy Policy.
Email: support@flexiopr.com
Copyright © 2020 Flexio International LLC